General Questions
Where are you located?
Our office is at 4000 Hollywood Blvd Suite 140-N, Hollywood, FL 33021. We're online-only with no retail showroom.
How can I reach customer service?
Email: sales@brewcraftory.com
Phone: (720) 471-5468
Hours: Monday-Friday, 9 AM - 5 PM EST
What payment methods do you accept?
We accept all major credit cards, Apple Pay, Google Pay, and financing through Affirm.
Is my payment information secure?
Yes! We use SSL encryption and are PCI compliant. We never store credit card information.
Who owns Brew Craftory?
Brew Craftory is owned and operated by BEERDRINKERS LLC, a Florida-based limited liability company specializing in brewing equipment and supplies.
Do I need to be 21 to purchase?
Yes, you must be 21 or older to purchase brewing equipment, as it's intended for brewing alcoholic beverages.
Is brewing beer at home legal?
Homebrewing is legal in all 50 states, but regulations vary. Check your local laws for specific limits and requirements.
Shipping Information
Where do you ship from?
We ship from our Florida warehouse and partner distribution centers across the US for faster delivery.
Do you ship internationally?
Currently, we only ship within the United States. We're working on international shipping options.
What about large equipment?
Large items ship via freight carrier. We'll contact you to schedule delivery.
Orders and Returns
If you have an issue or question that requires immediate assistance
When will my order ship?
Most orders ship within 1-3 business days. Orders placed before 2 PM EST Monday-Friday typically ship same day.
Do you offer free shipping?
Yes! Orders over $100 qualify for free standard ground shipping within the continental United States.
Can I track my order?
Absolutely. You'll receive tracking information via email once your order ships.
Can I cancel or modify my order?
Contact us immediately at sales@brewcraftory.com. We can modify orders that haven't shipped yet.
What's your return policy?
We offer a 90-day return policy for unused items in original packaging. See our Return Policy for full details.
Who pays for return shipping?
We pay return shipping for defective or incorrectly shipped items. Customers pay for change-of-mind returns.
How long do refunds take?
Refunds are processed within 3-5 business days after we receive the return. Bank posting takes an additional 5-10 days.
