Refund Policy

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Refund Policy

Overview

BEERDRINKERS LLC stands behind every product sold on Brew Craftory, we strive to ensure your complete satisfaction with every purchase. This Refund Policy outlines our procedures for processing refunds for products purchased through our website.

Refund Eligibility

Refunds are issued under the following conditions:

  • Items returned within 90 days of purchase that meet our Return Policy requirements
  • Order cancellations made before shipment
  • Items that arrive damaged, defective, or incorrect
  • Orders that fail to arrive within the promised delivery timeframe

Refund Methods by Payment Type

Refunds will be processed to your original payment method as follows:

Credit Card Payments

  • Refunds are credited back to the original credit card used for purchase
  • Processing time: 5-10 business days after approval
  • The refund will appear on your credit card statement within 1-2 billing cycles

Shop Pay

  • Refunds are processed directly to your Shop Pay account
  • Processing time: 5-10 business days after approval
  • You will receive an email notification from Shop Pay when the refund is completed

Google Pay

  • Refunds are credited to the payment method linked to your Google Pay account
  • Processing time: 5-10 business days after approval
  • The refund will appear in your Google Pay transaction history

Refund Processing Timeline

  1. Return Receipt: 1-3 business days to receive and inspect returned items
  2. Approval: 1-2 business days to approve the refund request
  3. Processing: 5-10 business days for the refund to be processed through Shopify Payments
  4. Bank Processing: Additional 3-5 business days for your bank to post the refund to your account

Total estimated time: 10-20 business days from return receipt to refund appearing in your account

Partial Refunds

Partial refunds may be issued in the following situations:

  • Items returned outside the 90-day return window (at our discretion)
  • Items returned in used or damaged condition
  • Items missing original packaging, documentation, or accessories
  • Items subject to restocking fees (up to 25% of purchase price)

Non-Refundable Items and Charges

  • Personalized or custom-made items
  • Digital products or downloadable content
  • Original shipping charges (unless the return is due to our error)
  • Return shipping costs for LTL freight items

Refund Notifications

You will receive email notifications at the following stages:

  • When we receive your returned item
  • When your refund is approved or denied
  • When your refund has been processed

Order Cancellation Refunds

  • Orders cancelled before shipment: Full refund including shipping charges
  • Orders cancelled after shipment: Subject to our standard return policy
  • Processing time: 3-5 business days for cancelled orders

Disputes and Chargebacks

We encourage customers to contact us directly to resolve any issues before initiating a chargeback. Chargebacks may result in:

  • Suspension of future orders
  • Collection procedures for disputed amounts
  • Additional fees and charges

Currency and Exchange Rates

All refunds are processed in USD. For international transactions, refund amounts may vary due to currency exchange rate fluctuations between the purchase date and refund date.

Contact Us

For questions about refunds or to check the status of your refund, please contact us:

BEERDRINKERS LLC / Brew Craftory
4000 Hollywood Blvd, Suite 140-N
Hollywood, FL 33021
Phone: (720) 471-5468
Email: sales@BrewCraftory.com
Hours: Monday-Friday, 9:00 AM - 5:00 PM EST

Policy Updates

This refund policy is subject to change without notice. We reserve the right to modify or update this policy at any time. Please review this page periodically for updates.

Last updated: February 18, 2025