Warranty Information
Product Warranty Coverage
At Brew Craftory, we work exclusively with manufacturers who stand behind their products. BEERDRINKERS LLC ensures all equipment sold comes with appropriate warranty protection.
Standard Warranty Terms
- Defective parts, subject to the inspection of the Manufacturer, will be replaced or repaired during the warranty period on a no charge basis
- Warranty period varies by manufacturer and product type
- Warranty covers defects in materials and workmanship only
- Warranty is valid from the date of purchase with proof of purchase required
What's Covered
- Manufacturing defects
- Material defects
- Workmanship issues
- Component failures under normal use
- Functional defects that prevent normal operation
What's NOT Covered
- Improper operation due to low voltage conditions
- Inadequate wiring or electrical issues
- Accidental damage or misuse
- Improper installation or setup
- Normal wear and tear
- Cosmetic damage that doesn't affect functionality
- Damage from natural disasters
- Modifications or alterations to the product
- Commercial use (unless specified)
Warranty Periods by Product Category
- Brewing Equipment: 1-2 years (varies by manufacturer)
- Fermenters & Tanks: 1-5 years (varies by manufacturer)
- Pumps & Motors: 1 year
- Temperature Controllers: 1 year
- Measuring Instruments: 6 months - 1 year
- Accessories: 30 days - 1 year
Note: Please check individual product pages for specific warranty periods
Warranty Claim Process
-
Contact Customer Service: Before returning any product, contact our customer service team:
- Phone: (720) 471-5468
- Email: warranty@BrewCraftory.com
-
Provide Information: Be prepared to provide:
- Order number or proof of purchase
- Product model and serial number
- Description of the issue
- Photos or videos of the defect (if applicable)
- Obtain Authorization: Receive a Warranty Return Authorization (WRA) number
- Ship the Product: Package the item securely and ship to the provided address
- Inspection: Manufacturer will inspect the product
- Resolution: Receive repair, replacement, or explanation of warranty denial
Shipping Costs
- To Manufacturer: All shipping costs related to returning the product to the Manufacturer for inspection will be prepaid by the buyer
- Return to Customer: Shipping non-defective parts back to the Buyer will be paid by the Buyer
- Warranty Replacements: Manufacturer typically covers shipping for warranty replacements
Exclusions and Limitations
All expenses, content loss of food (or other) due to spoilage, losses in revenue, and labor charges arising or originating from the failure of defective parts will be borne by the Buyer. This includes but is not limited to:
- Lost ingredients or finished products
- Business interruption costs
- Labor costs for removal or installation
- Consequential or incidental damages
- Loss of profits or revenue
Extended Warranty Options
Extended warranty coverage may be available for select products. Contact our sales team for more information about extended warranty options.
Manufacturer Warranties
Many products come with manufacturer warranties that may offer different terms than outlined above. We will provide manufacturer warranty information when available. Key manufacturer warranty contacts include:
- Product documentation included with your purchase
- Manufacturer websites
- Our customer service team can help direct you to the appropriate manufacturer contact
Important Notes
- Keep all original packaging and documentation
- Register your product with the manufacturer if required
- Follow all maintenance and care instructions
- Document any issues with photos or videos
- Contact us immediately upon discovering a defect
Warranty Transfers
Most manufacturer warranties are non-transferable and apply only to the original purchaser. Check specific manufacturer terms for transfer policies.
International Warranties
Warranty terms may vary for international purchases. Products shipped outside the United States may have different warranty coverage or may not be covered at all.
Contact Information
Our Commitment
BEERDRINKERS LLC commits to:
- Honor all manufacturer warranties
- Facilitate quick resolutions
- Provide loaner equipment (when available)
- Stand behind products we sell
For warranty questions, contact sales@brewcraftory.com or (720) 471-5468.
Legal Disclaimer
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Some states do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.
Last updated: April 5, 2025
