Kegco Standard Homebrew Draft System

Shipping Information

Order Processing Time

All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.

Once your order has been processed and shipped, you will receive a confirmation email with tracking information to monitor your package's progress.

Shipping Methods & Delivery Times

Standard Items:

• We ship via FedEx, UPS, or USPS
• Estimated delivery time: 7-10 business days
• Tracking information provided for all shipments

Large/Heavy Items:

• Shipped via Motor Freight carriers
• Standard curbside delivery
• Estimated delivery time: 7-10 business days
• Customer will be contacted to schedule delivery

Shipping Rates

• FREE SHIPPING on all orders over $100
• Flat Rate Shipping: $8.99 for orders under $100
• Shipping costs are calculated and displayed at checkout before order completion

Expedited Shipping: If you require faster shipping, please call our Customer Service Department at (720) 471-5468 for expedited shipping rates.

Delivery Schedule

• Orders ship Monday through Friday
• No shipments or deliveries on Saturdays, Sundays, or federal holidays
• Business days exclude weekends and holidays

Shipping Destinations

BrewCraftory does not currently offer shipping outside of the contiguous United States. International shipping is not available at this time.

Hawaii and Alaska: Please contact our Sales Department at (720) 471-5468 for shipping rates and warranty information for products shipped to Hawaii and Alaska.

Shipping Restrictions

• Some items may have shipping restrictions due to size, weight, or hazardous materials regulations
• Restricted items will be clearly marked on product pages
• We cannot ship to P.O. Boxes for freight deliveries

Order Tracking

Once your order ships, you will receive an email with:

• Tracking number
• Carrier information
• Estimated delivery date
• Link to track your package

Delivery Issues

• Signature may be required for high-value orders
• Please ensure someone is available to receive large freight deliveries
• IMPORTANT: Carefully inspect all merchandise before signing the release with the freight carrier
• For missed deliveries, contact the carrier directly using the tracking information provided

Important Notes

BrewCraftory LLC is not responsible for shipping delays due to:

• Weather conditions
• Mechanical failures
• Carrier delays
• Natural disasters
• Incorrect shipping addresses provided by customer
• Typographical and/or transcribing errors
• Other factors beyond our control

Damaged or Lost Packages

• Inspect packages upon delivery
• Report any damage to the carrier immediately
• Contact us within 48 hours of delivery for damaged items
• Keep all packaging materials for insurance claims

Address Accuracy

Please ensure your shipping address is correct before completing your order. We are not responsible for packages delivered to incorrect addresses provided by customers.

Contact Us

For questions about your order or shipping, please contact us:

• Email: sales@BrewCraftory.com
• Phone: (720) 471-5468
• Hours: Monday-Friday, 9:00 AM - 5:00 PM EST

Policy Updates

This shipping policy is subject to change without notice. Please review this page periodically for updates.

Last updated: 01/21/2025

Return Eligibility

• Timeframe: You may return eligible items within 90 days of receiving your order.
• Condition: All returned merchandise must be in new condition, unused, and in its original factory packaging. This includes:
  • All original boxes (including all packaging materials).
  • Documentation and instructions.
  • All accessories.
• Inspection: All returns are subject to our inspection and approval.

Non-Returnable Items

• Personalized items.
• Custom items.
• Shipping and handling charges (except as noted below for free shipping returns).

Return Process

1. Contact Customer Service: To initiate a return, please contact our customer service team:
   • Phone: (720) 471-5468
   • Email: sales@BrewCraftory.com
   Please contact customer service for return or replacement instructions.
2. Obtain Return Authorization: Our customer service team will provide you with a Return Merchandise Authorization (RMA) number and instructions for returning your item. Do not return any items without an RMA.
3. Package Your Return: Carefully repackage the item in its original packaging, including all materials mentioned above. Include the RMA number clearly on the outside of the package. It is important to save all packaging and not destroy boxes in case of a return.
4. Ship: We will provide the exact address to return and follow instructions from our customer service team.

Refunds, Credits, and Exchanges

Once we receive and inspect your returned item, we will process your refund, credit, or exchange. You can choose from the following options:

• Refund: A refund to your original payment method.
• Merchandise Exchange: An exchange for the same item (if available) or a different item of equal or lesser value.
• Store Credit: Store credit for future purchases.

Return Shipping Costs

• Standard Returns (UPS): Returns via UPS for eligible items are free of charge.
• LTL (Freight) Returns: Return shipping charges for items originally shipped via LTL freight are the sole responsibility of the purchaser.
• "Free Shipping" Returns: For all returns and order cancellations where the original order qualified for "free shipping," a shipping charge equal to the actual cost of the original shipment will be withheld from your refund. This reflects the cost we incurred to ship the item to you initially.

Restocking Fee

Items that are returned damaged, used, missing parts, or without proper packaging materials are subject to a restocking fee of up to 25% of the item's price. This fee will be deducted from your refund.

Damaged, Wrong, Missing, or Defective Items

If you receive a damaged, wrong, missing, or defective item, please contact our customer service team immediately upon receipt. We will provide instructions for returning or replacing the item. Please do not attempt to return these items without contacting us first.

Contact Information

BrewCraftory LLC
4000 Hollywood Blvd, Suite 140-N
Hollywood, FL 33021
Phone: (720) 471-5468
Email: sales@BrewCraftory.com

Policy Updates

This return policy is subject to change without notice. Please review this page periodically for updates.

Last updated: March 12, 2025